How customer centric are you and your business?
Making sure you listen to your customers and fulfil their needs is very basic in theory, but it's not always easy to remain on track so it's vital that a customer focused strategy is in place. Ideally a strategic model will enable you to build better customer relationships, create customer value, increase sales and customer retention, understand peoples' needs better and set yourself apart from your market competition.
A new study from B2B Marketing and Tomorrow People has shown that fewer than 40% of businesses consider their marketing efforts to be truly customer orientated. So how exactly can you be more customer centric?
Communications and relationship building are absolutely key, as well as making sure that all content output is customer led, will go a long way to adding customer value. With the amount of options available to buyers today, it's vital that you completely understand your customers' needs, issues and are passionate about providing them with the very best solutions and service.
At The Product Marketing Company our experienced marketing team can help you to make the transition from being product led to being customer led and set you apart from your competitors.