Case studies are undoubtedly a fantastic way to demonstrate that you do what you say you can. Showing how your products and services have benefited a customer will help potential new customers to see not only how you have solved a problem, but they will also showcase your technology and customer service.
For this case study our PR director visited the customer site to interview the clients' customer to gain an insight into how the products had improved their operations and made them more efficient. The Buysend.com team were more than willing to share their experiences and for the story to be shared with others. This is a great example of excellent customer service, truly beneficial products and how good content could be created from the story.
Please see the full case study here http://www.easypack.net/static/catalog/files/product-pdfs/Buysend_Case_Study.pdf