The Furniture Ombudsman


The Furniture Ombudsman is a not-for-profit organisation and is a division of FIRA International. TFO specialises in providing Alternative Dispute Resolution services for consumers and retailers in the furniture, home improvement and floor coverings industries. The company can look at disputes about retail goods and associated services, such as fitting and installation.

An integrated website build, marketing collateral update and a re-brand were requested by TFO and a series of actions were carried out by TPMC to complete the objectives.

These include:

  • Design and build of website and mobile site
  • Copy written for newsletters and advertorials
  • Logos, advertisements and leaflets designed and created
  • All stationery designed and implemented